Shipping

Delivery is made by truck or by post to the customer's domicile or construction site. The transportation costs are shown separately on the order confirmation. Delivery includes unloading (parking lot / valley station), but does not include installation. If assembly/installation has been agreed, one journey is included in the transportation price. Each additional journey will be charged separately. Disposal of the pallet/packaging is the responsibility of the customer and is at the customer's own expense.

The indication of delivery dates by Spa Solutions GmbH is not binding. Spa Solutions GmbH endeavors to meet the delivery dates, but does not guarantee them. Any claims for damages or a withdrawal due to non-compliance with delivery dates are rejected. At the customer's request and provided that this request was communicated by the customer to Spa Solutions GmbH upon conclusion of the contract, the goods can be collected from the Planzer branch in Regensdorf. The specific pick-up location will be communicated to the customer upon request. However, Spa Solutions GmbH does not guarantee any dates even in case of a pick-up by the customer and rejects any claims for damages due to delays of the pick-up possibility by the customer.

In case of delivery by Spa Solutions GmbH, Spa Solutions GmbH shall be entitled to make partial deliveries. A delivery date can only be met if the customer fulfills his obligations and Spa Solutions GmbH receives the information required for the delivery and, if applicable, assembly/installation at the agreed time or, if no time has been agreed, at least 14 working days in advance. In case of late arrival, Spa Solutions GmbH is no longer bound to an agreed delivery date. If there is no agreement regarding a delivery date, Spa Solutions GmbH will deliver as soon as the goods are available. If the customer is in default of acceptance or if he violates his obligations to cooperate, Spa Solutions GmbH shall be entitled to claim all resulting damages.

If the assembly/installation requires special (structural or organizational) measures such as the use of a crane or the opening of components, Spa Solutions GmbH must be informed upon conclusion of the contract. Spa Solutions GmbH is entitled but not obliged to take such measures itself or have them organized by third parties. Any resulting costs shall be borne directly by the customer. Spa Solutions GmbH reserves the right not to become a direct contracting party with regard to such services, but to commission this work to third parties on behalf of the customer. In any case, the customer shall ensure that a faultless assembly/installation by Spa Solutions GmbH or a contractual partner or an auxiliary person of Spa Solutions GmbH is possible. In particular, the customer shall ensure that the subsurface and any necessary power and water supply lines exist properly and in compliance with all specifications of Spa Solutions GmbH and that a professional and, if necessary, licensed electrician is present at the acceptance. An operational water hose leading to the device for filling the whirlpool/swimspa is also a prerequisite. If the delivered product should not/can not be put into operation at the same time as delivery, any additional expenses (e.g. due to a new journey to and from the site) will be invoiced separately. The responsibility for the availability of permits (from the municipality, neighbors, landlord, etc.) lies entirely with the customer. Spa Solutions GmbH assumes no liability in this regard and the absence of a permit or similar has no influence on the existence of the contract between Spa Solutions GmbH and the customer.